NOTE! – Comcast TV service will shut down on February 29

AT&T Internet Service
Starting March 1, place your order for AT&T 300 Mbps bulk internet service

  • Call AT&T at 866-299-6824 (option 1) to place your order for either the standard bulk service or upgrades. Hours: Monday-Friday 8am-8pm EST, Saturday 9am-6pm EST
  • Advise the AT&T sales representative you are a bulk customer at the Key West Golf Club HOA.
  • All residents who ordered AT&T internet service prior to March 1 and have not set up their bulk service must call AT&T at the number above.  The temporary bulk service for all residents will be 1 Gigabit (Gb) until the 300 Megabit (Mb) service is available on March 18.
  • No further action is required if you are satisfied with the standard 300 Mb service, and you have contacted AT&T on or after March 1 to set up your bulk account.
  • An upgrade to 1 Gb service is available for $10 per month billed directly to the homeowner. This is the only upgrade available. Contact AT&T at the phone number above to upgrade.  
  • Make a note of your installation date & billing account number (BA, or BAN#). You will need your BAN# to reference your account later.
  • A decision maker age 18 or older must be present for the duration of the installation – typically 2 hours or less.
  • Suggestion: Set your new wi-fi name and password to the old name and password to avoid updating all your devices

NOTE! – If you are currently paying list price for AT&T internet, call on or after March 1 to convert your account to bulk

DirecTV Television Service

  • Call 866-258-8766 to establish your account and schedule delivery of your self-install kit. The standard channel package from DirecTV included in the HOA monthly fees is called “Choice”. All local Miami PBS and network stations are included. See the complete “Choice” channel lineup HERE before deciding to opt for a more expensive package.
  • A list of links for installing DirecTV in your home, channel guide, and other helpful information may be found HERE. Frequently asked DirecTV questions are HERE. Televisions built prior to 2004 that do not have an HDMI (high definition multimedia input) will not be supported.
  • The DirecTV charge for each TV adapter after the first is $120 or $55 for a refurb. There are also other cost effective options for additional TVs. Many recent TV brands have built-in streaming capability, and there are other options like Amazon “Fire Stick”, Roku, etc. Please see the list HERE for compatible DirecTV devices. If you have a 4K TV make sure you get an adapter that supports 4K.
  • As soon as your new TV service is up and running you should disconnect your Comcast cable box, and return the box to either a UPS store or the Comcast Service Center at 1010 Kennedy Drive.
  • If you want to keep your Comcast based email address (xyz@comcast.net for example) after you are no longer a Comcast / Xfinity customer please see the information here.

MORE INFORMATION: Follow this link https://linktr.ee/mdupropertyexperience for lots of DirecTV information on activation, installation, setup, channel lineup, voice control, compatible DirecTV devices, personalization, ordering additional equipment, adding apps via Google Play, troubleshooting and more!

Questions? Email them to dave@stop-looking.com or bptyner@alumni.ncsu.edu and we will respond as quickly as possible.

The Cable Transition Committee: Bryce Tyner, Russ Vickers, Will Lawson, Dave Hubbert, chair. Guided by: Amy Losek, CSI, Inc. Legal: David Rogel esq. and Pat Mehan esq.